![]() Incremental way to implement IT Service Transition practices. Have developed a model that uses the main maturity and capacity programs presentedīy CMMI and MPS.BR and the PRINCE2 and PMBOK guides and provides a clear and These results and following the proposal of the GAIA Service Transition Framework we ![]() ![]() With the results obtained, the feasibility of the research application was verified. Of implementation of the Transition of IT Services based on the aforementioned guide. The present study aimed to develop a textit Framework that presents a clear means The confusing way in which the guide is writtenĬomplicates the understanding for those who wish to use it. Many suggestions in a confusing way, without providing step-by-step guides that show The implementation of good practice because it offers a lot of information and presents Guides such as ITIL, are well-known and used for this purpose but have also undermined Services has been, within the organizational context, a constant challenge to be overcome. Therefore, companies seek to solve many technical problems byĪdopting guides to good practice that have proven to be effective. The lack of professional tools, as wellĪs their access, has hampered the achievement of the effective implementation desiredīy top management. For many organizations, even today, there is a large gap between the needs of the businessĪnd the technology services used to support it.
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